FAQs about the products, brand, and policies.
FAQ
Q. I just placed my order! When will my beanie ship?
A. Everything in the shop takes 3-5 business days for me to prepare to ship. I’m a one-woman show, so please have patience with me :) Once your order ships, you will get a shipping notification and tracking info.
All US orders are shipped via USPS First Class Mail and should arrive 2-5 business days after leaving my studio. Shipping is calculated by weight.
*See below for information on International shipping
Q. Do you ship internationally?
A. Yes I do!
Canada orders will ship via USPS First Class International and should arrive 6-10 days after leaving my studio. Rates start at $28 and are calculated by weight. Duties are covered in this cost. You will be provided a tracking number once the package ships.
International orders will ship via USPS First Class International and should arrive 6-14 business days after leaving my studio. Rates start at $28 are are calculated by weight. You will be provided a tracking number once the package ships.
*The delivery estimate will vary by country and is out of my control once it leaves my hands.
*Smeeny Made Wild is not responsible for any import duties or VAT that are incurred
Q. I’ve been on a lot of adventures, how do i wash my beanie?
A. This is probably our most common question and it depends on the beanie!
All Peruvian wool and merino wool beanies from the Hygge and Adventurer collections must be spot cleaned with cold water and wool shampoo. There are several nice ones out there but I recommend this eco-friendly no rinse wash Eucalan. Lay flat and air dry.
Faux fur pom poms: If your pom pom has lost its luster, bring its groove back by shaking vigorously or quickly blowdrying it with cool air.
More info about knitwear care here: Knitwear Care
Q. What is the fit of your beanies and how will i know it will fit me?
A. All of the beanies are one size and are made to fit a 21”-23” head. I do my best to show the fit in all product photos (I have a 22” head). Keep in mind that the wool will relax and stretch once you wear the hat.
If you have further concerns about fit, please shoot me an email at hello@smeenymadewild.com
Q. What are the beanies made of?
A. Beanies in the Hygge collection are made from a 100% ethically and sustainably sourced Peruvian wool.
Beanies in the Adventurer collection are made from 100% ethically and sustainably sourced hand-dyed merino wool.
Faux fur pom poms are made from a polyester fabric and filled with a poly fill.
All tags are made from a cork fabric.
Q. How do you make the beanies?
A. Every single beanie is handmade by me. I always have my knitting with me so you can find me making them in the car, making them on vacation, but mostly making them at home while sipping coffee and listening to a podcast :)
Q. I’m super bummed, but i need to make a return/exchange. What is your policy?
A. I’m so sorry that your hat isn’t everything that you wanted! Due to the delicate nature of my handmade items, I can only accept returns or exchanges of unworn, unaltered items in their original packaging within 14 days of delivery.
You are responsible for return shipping and the item must be deemed it is in its original condition before a refund can be processed. Please allow 5-10 business days for the item to be received, processed, and refunded.
To initiate a return or exchange, please send me an email at hello@smeenymadewild.com with Subject: Return/Exchange and I will respond to you as quickly as possible to get the problem resolved.
Q. My tracking info says that my item has been delivered but i can’t find it! what do i do?
A. Oh no! Unfortunately, once the item has left the building, it is in the hands of the shipping carrier and out of my control. I would highly suggest talking to your local post office first to see if they can help you find it. If you still haven’t had any luck in 5 days, please email me at hello@smeenymadewild.com and I will do my best to help with the situation.
Q. I have a shop or boutique and would love to carry Smeeny Made Wild items! Who do i talk to?
A. Yay! I’m so glad you are interested in carrying my hats! Please email hello@smeenymadewild.com for more info.
Q. i’ve read through all of the faqs and haven’t found the answer i’m looking for!
A. No worries! Please send an email to hello@smeenymadewild.com with your question. I will respond within 24-48 hours :)